General Manager


Job Type

Permanent, Full-Time - £34K + Bonus


About the Role

Above everything we are seeking someone that takes pride in their work with warmth and a sense of drive and determination. In a nutshell, we’re looking for someone who is:

A strategic thinker
A team player
Has excellent customer service skills
Can put out fires (in a metaphorical sense)

Job Requirements

In this role, you must be self-motivated, positive, and possess a passion for fostering a great sense of teamwork. We are seeking experienced professionals with a talent for leading and inspiring others. You must exhibit uncommonly high standards and be committed to the training and development of our team members. Other requirements of the General Manager role include:

5+ years of Restaurant Management experience in a casual/ premium dining environment.
RTW in the UK.
Food safety certification, strongly preferred.
Ability to learn and train others on all aspects of The Bok Shop operations.
Ability to drive hospitality and inspire others to do so.
Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
Thorough understanding of the financial aspects of restaurant business operations.
You should be energetic and have the ability to deal with the physical requirements of the role, someone who is ambitious and wants to grow within an organisation.
Have a very strong history of people development that can bring people through the business.

Responsibilities include but not limited to:
Overall responsible for restaurant performance.
Managing the restaurant in accordance with company & brand values to achieve company set objectives.
Have full control of driving all aspects of the business and have full P&L responsibility including food & labour cost and margin control
Manage appropriate inventory & cost of goods control completing daily / weekly sales reports
Oversee accurate checkouts, banking procedures, inventory & reporting.
Train, develop & monitor all Employees to ensure consistent demonstration of required customer service standards.
Respond immediately to maintenance or cleanliness problems throughout each shift
Ensure food meets specifications on presentation and recipe
Ensure food is served in a timely manner as per Restaurant requirements.

Bonus Experience:
Experience with a delivery platform operation. Deliveroo, Uber Eats etc.
In depth knowledge of Deliveroo and UberEats Algorithms
Microsoft Excel proficiency


5+ Year Hospitality Management Expeience 


About the Company

The Bok Shop is a free range fried chicken and vegan fried chick’n restaurant. Inspired by London style fried chicken culture, the menu is a balance of contemporary and nostalgic street style food, cooked with fresh and homemade ingredients with inspiration from Asia, Southern U.S.A and London.

Founded in Brighton in 2017, we are no ordinary chicken shop! Customers can also enjoy playing our retro arcade games including Streets of Rage and Street Fighter II.